Is there any cost or obligation to be registered with Jim's Formalwear?

No, there is no cost to have a consultation with Fantastic Finds or register your event with Jim's Formalwear.

Will Fantastic Finds handle my Jim's Formalwear orders?

No, we will help with your initial consultation and register your wedding with Jim's Formalwear. Once your wedding is registered, Jim's Formalwear will be handling your orders.

Can I work with Fantastic Finds and Jim's Formalwear for my party's menswear needs if I didn't purchase my wedding dress from Fantastic Finds?

Yes!

What contact information will I need to provide for party members to register?

Each person's email address and phone number will be needed to add them to your event. It is important that each individual's email address is provided to ensure they receive notifications to join the event, complete their order, and tracking information.

Can payments be made directly to Fantastic Finds?

No, each customer will pay Jim's Formalwear directly through the event dashboard.

When will the event members receive their invite email to join the event?

Invites are sent after one member pays and all required fields are completed for each registered wedding party member.

What is the required timeline for placing orders?

All orders must be placed at least 2 weeks prior to the event.

What happens if changes need to be made to the event with less than 2 weeks notice?

Customers can contact Jim's Formalwear customer service at 866-783-5767 for assistance.

Can I add groomsmen to the event with less than 2 weeks before the event?

You'll need to contact Jim's Formalwear customer service at 866-783-5767 to see what ordering options are available given the limited timing.

What happens if the event is canceled?

Jim's Formalwear will issue credits accordingly. Orders canceled prior to shipment are refunded in full.

Can party members make a partial payment?

No, payment in full is required at checkout for the order.

Can the Digital Measurement Tool be used for children?

Unfortunately not. A party member must be over the age of 16 (due to privacy issues) and over 5 feet tall to use the digital measurement tool.

Since the Digital Measurement Tool can't be used for children, how will they get measured?

An appointment can be made for measurement at Fantastic Finds. Fantastic Finds will provide all the measurement information to the child's parent/guardian so they can enter it in the event dashboard and order the child's rental. If the child doesn't live near Fantastic Finds, visit www.jimsformalwear.com to find their closest retailer that can take measurements. If there isn't a close retailer to the child's location, Fantastic Finds will provide the parent/guardian with the required measurement information and they can visit a local seamstress or tailor for measurements.

Does the Digital Measurement Tool capture the party member's shoe size?

No, party members will manually enter their shoe size.

Does Jim's Formalwear offer swatches?

Yes, swatches are available. Visit www.jimsformalwear.com to order free coat and accessory swatches.

Can Jim's Formalwear ship to Alaska, Hawaii, or Puerto Rico?

No, shipping is only available within the contiguous United States.

How will the I know whether event members have paid for their orders, provided measurements and shipping information, etc.?

The event organizer (the bride/groom) will be able to track all these important milestones from the Track Progress page of their event Dashboard.

What support will Jim's Formalwear provide to help party members complete the process?

• The organizer (bride/groom) will receive contact information for Jim's Formalwear's Customer Service team should they have any questions about their event.
• The event organizer will be able to track all important milestones from the Track Progress page of their event Dashboard.
• Jim's Formalwear will provide emails and/or texts to each member of the event to remind them to enter measurements, pay, etc.

Who handles replacements?

Jim's Formalwear handles replacements.

Will party members receive shipping notifications?

Yes, once the order ships, the party member will receive an email or text message with tracking information from Jim's Formalwear.

When will party members receive their orders?

• Rentals will arrive 5-10 days prior to the event.
• Retail merchandise like coats, pants, shirts, and shoes will ship after payment and arrive within 4-7 business days.

Can we rent for an extended period?

Extended rental periods can be accommodated for an additional fee. You will need to contact the Jim's Formalwear Customer Service Team at 866-783-5767 prior to place the order(s) for pricing and availability information.